Troubleshooting DMSS Plus Push Notifications for Intercom
February 2nd, 2020
If you're experiencing issues receiving push notifications from DMSS Plus for your Intercom, try the following solutions.
Ensure you are using the correct App.
The app is gDMSS Plus for Android and iDMSS Plus for Apple.
Ensure that you have enabled Notifications in the App.
This guide will walk you through how to enable notifications in the app. Notifications are enabled for the intercom as soon as the switch is turned on.
Check that Notifications for iDMSS Plus/gDMSS Plus are enabled on your phone.
Apple (iDMSS Plus)
- Go to Settings on your home screen
- Scroll down and select iDMSS Plus from the list of installed apps.
- Tap "Notifications".
- Tap "Allow Notifications" so the switch is turned on to enable notifications.
Android (gDMSS Plus)
Steps may vary depending on what android version you are running
- Go to Settings.
- Tap App Management.
- Tap gDMSS Plus.
- Tap Manage Notifications.
- Tap "Allow Notifications" so the switch is turned on to enable notifications.
- If you have a section for gDMSS PlusAlarm or gDMSS PlusVTO, ensure that Allow Notifications is enabled for them as well.
Check that all permissions are allowed.
Apple (iDMSS Plus)
- Go to Settings on your home screen.
- Scroll down and select iDMSS Plus from the list of installed apps.
- Ensure all options are turned on.
Android (gDMSS Plus)
Steps may vary depending on what android version you are running
- Go to Settings.
- Tap App Management.
- Tap gDMSS Plus.
- Tap App Permissions.
- Ensure all options are turned on.
Check that P2P is Online in the Door Station's web interface.
On a laptop that is connected to the same network as the Door Station (Via Wifi or plugged into the same switch as the Door Station) open Internet Explorer and type the IP Address of the Door Station into the address bar at the top. The default IP Address is 192.168.1.110.
Web Server 1.0
Log in and navigate to System Config > Network Config > P2P
Ensure that "Enable" is ticked and Status is Online.
Web Service 2.0
Log in and Navigate to Network Setting > Basic
Ensure that "Enable" is ticked and Status is Online.
If the Status says Offline, there are three potential causes:
- The Door Station is not connected to the internet. Ensure that there is an Ethernet cable running from the router to the switch that the Door Station is connected to. Verify that you can still access the internet on another device from the cable (e.g a laptop).
- The Door Station is not in the same IP Address range as the network. In the TCP/IP section of the Network settings ensure that the IP address, subnet mask and default gateway of the Door Station is in the same IP address range as the existing network.
- Your router is blocking the Door Station from accessing the P2P server.
Uninstall and reinstall the app.
Write down the details of any devices added to the app before you uninstall it.
You can find the login details at Home > Device > (Device Name) > Device Configuration.
Then, uninstall the app completely and re-install it.
Add the Door Station to DMSS Plus as a VTO
Add the Door Station to the app again and ensure that you select "VTO" for device type.
If the device is already added, Navigate to Home > Device > Your Device Name then press Delete.
Change the DNS Server
On a laptop that is connected to the same network as the Door Station (Via Wifi or plugged into the same switch as the Door Station) open Internet Explorer and type the IP Address of the Door Station into the address bar at the top. The default IP Address is 192.168.1.110.
Web Server 1.0
Log in and navigate to System Config > Network Config > TCP/IP
If the DNS Address is 8.8.8.8, set it to be the same as the Default Gateway.
If the DNS Address is the same as the Default Gateway, set it to 8.8.8.8.
Web Service 2.0
Log in and Navigate to Network Setting > Basic
If the Preferred DNS is 8.8.8.8, set it to be the same as the Gateway.
If the Preferred DNS is the same as the Gateway, set it to 8.8.8.8.