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    Troubleshooting DMSS Push Notifications

    December 10th, 2024

    If you're experiencing issues receiving push notifications from DMSS for your device.

    Ensure you are using the correct App

    The App is DMSS for iOS and Android.

    Check that DMSS is Up to Date

    Android - Check for Updates

    1. Open the Google Play Store app Google Play.
    2. At the top right, tap the profile icon.
    3. Tap Manage apps & device. 
    4. Tap Updates Available.
    5. Tap Update next to DMSS

    If DMSS is not listed on this page, it is already updated to the latest version.

     

    iOS - Check for Updates

     
    1. Open the app store on your phone.
    2. Select Updates, then select the UPDATE button next to DMSS.

    If DMSS is not listed on this page, it is already updated to the latest version.
     

    Check if Notifications have been configured correctly

    Configure Notification in DMSS

    How to subscribe to notifications in the DMSS Mobile App

    DMSS can be found on the Google Play store and iOS App Store.   If you haven't ad...

    DMSS is a remote surveillance app that can be used to access your security products remotely.
    It can be found on the Google Play store and iOS App Store.

    You can configure a whole range of push notifications in the DMSS app.
    NVRs/CVRs/IP Cameras can send notifications when Motion is detected or IVS rules (e.g Tripwires and Intrusions) are tripped and allow you to view and export footage of the event.
    Door Stations can send notifications when the call button is pushed so you can answer the call from your phone and unlock a connected door strike.

     

    Enabling Notifications On DMSS

    1.  On the Home Page select the three dots of the device.

     

    2. Then Select Device Details

     

    3. Select Message

     

    4.  Select Notification and turn it for its Blue

     

    5. Select Receive Messages and Send Notifications if you want DMSS to log and send Notifications. 
         Then Select Message Type

     

    6.  Select Notification type the you want to receive.

    Note you will only receive notifications types that already enabled on your device ( e.g. Intrusion/tripwire is set up and enabled in IVS)

     

     

    7. Select which Channels you want to get notifications from.

     

    8. Back out to the home screen and select device details again. Ensure that notifications on there is also enabled.

     

    9. An example of a Notification

     
     

    Notification on Intercom

    While adding Intercoms to the DMSS app, 

    The Intercom unit should be added under a DMSS account.

    Also, make sure the Background app refresh is 'enabled' and also the show previews is set to 'Always'

     

     

     
     

    Video Guide 

     
     

     

     

     

     

    Check that all permissions are allowed in your Phone's settings

    Android Permissions

    Steps may vary depending on what android version you are running

    1. Go to Settings.
    2. Tap Apps.
    3. Tap DMSS.
    4. Tap Notifications.
    5. Turn on Show Notifications.


     

    DMSSAlarm & DMSSVTO

    The below settings may vary depending on what android version you are running

    In Settings > Apps > DMSS > Notifications there may be an option for DMSSAlarm and DMSSVTO

    1. Enable Show notifications
    2. Enable Show as pop-up if you wish for the notification to pop-up on your screen.
    3. Set Lock Screen to Show Content to view notifications on the Lock Screen.
    4. Choose a Sound if you wish for the notification to use a different tone to the phone's default.
    5. Enable Ignore Do not Disturb if you want notifications to still come though when Do not Disturb is enabled.
     

     

    iOS Permissions and Focus

     

    1. Go to Settings
    2. Scroll down and select DMSS from the list of installed apps.
    3. Tap Notifications.
    4. Turn onAllow Notifications.
    5. Enable the Alert Types you wish to receive (Lock Screen, Notification Centre & Banners).
    6. Turn on Sounds and Badges.
    7. Set Show Previews to Always.

    iPhone screen showing Focus screen  1. Go to Settings 

                                                                                                                                                  2. Tap a provided Focus option — such as Do                                                                                                                                                       Not Disturb, Personal, Sleep or Work —                                                                                                                                                            then tap Customise Focus.  

                                                                                                                                                3. Turn off if there is any focus mode set up for                                                                                                                                                    DMSS

                                                                                                                                                

     

    Additional Steps for IOS Notification issues

    1.Once you have DMSS open ,click the 3 dots on the top right next to the name of your VTO device.

    2.Then , press on notification settings of the device.

    3.Then next to the device name ,toggle the notification button so that it is blue (on).

     

    4. Open up your iPhone settings app. Then press on notifications.

     

    5.Locate the DMSS app icon . Once you find it, click on the dmss option.

     

    6.Now , you should see a list of available notification options for DMSS. Try and set the settings to be similar to the ones in the  image below.

    7. After this has been done, whenever someone calls from the VTO there will be a push notification and ringing sound on your iPhone. To answer/decline and unlock the door slide/click the notification tab and press on open. Then you will be prompted with a screen to answer/decline the call.

     

     

     
     

    Check Sleep/Standby Settings (Android Only)

    Sleep Settings on Android

    Android

    Steps may vary depending on what android version you are running

    1. Open the Settings app and find Battery Optimization in the Apps section.
    2. At the top of the screen, tap Not Optimized and then tap All apps. You should now see a list of all the apps on your phone. Each app is marked Allowed or Not allowed. Allowed means that your phone is allowed to put the app to sleep when it's in the background.
    3. Tap DMSS.
    4. In the pop-up, choose Don't allow and confirm your choice by tapping OK.

    Samsung

    Steps may vary depending on what android version you are running

    1. Open Settings and go to Battery and device care.
    2. Tap on Background Usage Limits.
    3. Tap on Never Sleeping Apps.
    4. Tap on the + in the top-right.
    5. Select DMSS, then tap Add.
     

     Allow Network Permission (iOS 14+ Only)

    Allowing network permission on iOS

    1. Go to Settings
    2. Scroll down and select DMSS from the list of installed apps.
    3. Enable Local Network.
     

    Check Time & Date is set correctly on the device

    NVR

    On an NVR you can set the time & date under Main Menu > System > General > Date&Time
    Set the System Time, Time Zone and DST (if applicable).

     

    Intercom

    On an Intercom Door Station you can set the time & date under Local Config > System
    Set the System Time, Time Zone and DST (if applicable).

     

    Turn Notifications Off, then Back on.

    Turn notifications Off, then Back On.

    Follow the steps below to configure notifications.
    When you reach the section when you turn on the Enable option, turn it off, then back on. Then click Save.

    How to configure notifications

    How to subscribe to notifications in the DMSS Mobile App

    DMSS can be found on the Google Play store and iOS App Store.   If you haven't ad...

    DMSS is a remote surveillance app that can be used to access your security products remotely.
    It can be found on the Google Play store and iOS App Store.

    You can configure a whole range of push notifications in the DMSS app.
    NVRs/CVRs/IP Cameras can send notifications when Motion is detected or IVS rules (e.g Tripwires and Intrusions) are tripped and allow you to view and export footage of the event.
    Door Stations can send notifications when the call button is pushed so you can answer the call from your phone and unlock a connected door strike.

     

    Enabling Notifications On DMSS

    1.  On the Home Page select the three dots of the device.

     

    2. Then Select Device Details

     

    3. Select Message

     

    4.  Select Notification and turn it for its Blue

     

    5. Select Receive Messages and Send Notifications if you want DMSS to log and send Notifications. 
         Then Select Message Type

     

    6.  Select Notification type the you want to receive.

    Note you will only receive notifications types that already enabled on your device ( e.g. Intrusion/tripwire is set up and enabled in IVS)

     

     

    7. Select which Channels you want to get notifications from.

     

    8. Back out to the home screen and select device details again. Ensure that notifications on there is also enabled.

     

    9. An example of a Notification

     
     

    Notification on Intercom

    While adding Intercoms to the DMSS app, 

    The Intercom unit should be added under a DMSS account.

    Also, make sure the Background app refresh is 'enabled' and also the show previews is set to 'Always'

     

     

     
     

    Video Guide 

     
     

     

     

     

     

     

    Check that the device was added correctly

    Door Stations should be added as a VTO, NVRs as an NVR,CVRs as a DVR/XVR and Standalone cameras as Wired Camera.

    Adding Devices to DMSS

    How to add devices to DMSS mobile app

    Info If you're experiencing issues live-viewing your cameras on a 4G connection p...

     

    DMSS is a remote surveillance app that can be used to view your Devices remotely.

    It can be used access Live view, Recorded playback, get event notifications, and receive calls and unlock door stations away from home.

    DMSS can be found on the Google Play store and iOS App Store.

     

     

     

    How to add devices to DMSS via P2P


      1. Select the Plus Icon At the Top Right.

        


    2. If you are Not Logged in DMSS will give you this Message. At which you can either Log In or continue to add the device as a Local Device.

     

     

     3. Select Scan QR Code

     


    4. Scan the QR code for your Device's Serial Number, then click Next

    Info

    The QR code can be found at Main Menu > Network > P2P (or Easy4IP) on a recorder AND on the box the device came in.

     
    If you don't have a QR code, Select Manually Enter SN button and enter the serial number of your device manually.

     


    5. After scanning your Serial Number It Will Appear in the Box. 

    Note

    The Security code Dialog box is for only for certain Devices are not usually associated with NVR's and Cameras and can be Ignored.

     

    Select Next.

     

     

    6. Select the type of device you wish to add.

    NVR for an NVR for a recorder with IP cameras
    DVR/XVR for a recorder with CVI cameras
    VTO for a Door Station
    Wired Camera for a standalone Camera wired to a switch or router

     




     7. Enter In details of the Device

           i. Name Device, this is how you'll identify your device (home, office etc.                                                                                 ii. Enter Username of the device.                                                                                                                                                    iii. Enter The password of the Device

         After you've entered those details select Save.

     

     
    8. Confirm your Time Zone and DST is Set correctly. Select Next 

     

     
    9. This Is How It Will Appear on Your Home Screen

     
     

    Adding Devices Via IP/Domain

    If you wish to add a device to DMSS via it's IP address you will need to use Port Forwarding.
    If you are unfamiliar with Port forwarding, we suggest that you use the P2P method outlined above.
     

     


    1. Select Plus Button at top Right

     

     
    2. Select IP/Domain 

      

     
    3. Select Add Mode If you to add via a different mode


     

     

    4. Select on Which Protocol You Will be Using 

     

     
    5. Enter the NVR Information Address, Name, Username, Device Password and Select Save

     
     

    Add Device Over Local Network 


        1. Select Plus Icon At the Top Right.

     

    2. Select Search on LAN


      

     
    3. Select Your Device From The ones Listed

     

     

    4 . Select Add Mode And Select P2P or Domain (Note Selecting Domain/IP will allow access while on the same Network as the device)

     
     

    Video Guide

     

     
     

    Sharing Devices to Another Account


    1. On Home Menu Select the 3 dots of the device you wish to share. 

     

    2. Select Share Device.



    3. Enter the DMSS account you want it shared with and select what permissions you want that account to have access to. 




    4. Have the shared to account fully close and Reopen app. And the device should appear.

     
     

    Revoking DMSS Shared Devices

    If for any reason a shared needs to have their permission revoked follow Steps Below

     

    1. On the Home Screen Select the Device you want to manage.




    2.  Select Share Device.

     

    3.  Select which Account you want to manage.

     

     

     

    4.  Select Cancel Sharing  And Confirm




    5. That User will no longer have access to the listed Device.


     

     
     

     

     

    Set the DNS Server to match the Default Gateway

    NVR

    1. Navigate to Main Menu > Network > TCP/IP
    2. Set the Preferred DNS to match the Default Gateway
    3. Click Apply
       

     

    Intercom (OC 2.2)

    On a laptop that is connected to the same network as the Door Station (Via Wifi or plugged into the same switch as the Door Station) open Internet Explorer and type the IP Address of the Door Station into the address bar at the top. The default IP Address is 192.168.1.110.

    Log in and navigate to System Config > Network Config > TCP/IP

    If the DNS Address is 8.8.8.8, set it to be the same as the Default Gateway.
    If the DNS Address is the same as the Default Gateway, set it to 8.8.8.8.


     
     

    Intercom (SIP)

    Log in and Navigate to Network Setting > Basic

    If the Preferred DNS is 8.8.8.8, set it to be the same as the Gateway.
    If the Preferred DNS is the same as the Gateway, set it to 8.8.8.8.


     
     

    Check to see if there is an iOS/Android update

    Check for updates on Android

    1. Open your phone's Settings app.
    2. Near the bottom, tap System And then Advanced And then System update.
     

    Check for updates on iOS

    1. Plug your device into power and connect to the internet with Wi-Fi.
    2. Go to Settings > General, then tap Software Update.
     

    Re-install the App

    How to uninstall and reinstall DMSS

    How to uninstall and reinstall DMSS

    Step 1 - Backup the Devices on your App Tap on Tap on Tap the devices you wish to...

     

    How to configure notifications

    You will need to configure notifications again after reinstalling the app. See the Instructions below.

    How to subscribe to notifications in the DMSS Mobile App

    DMSS can be found on the Google Play store and iOS App Store.   If you haven't ad...

    DMSS is a remote surveillance app that can be used to access your security products remotely.
    It can be found on the Google Play store and iOS App Store.

    You can configure a whole range of push notifications in the DMSS app.
    NVRs/CVRs/IP Cameras can send notifications when Motion is detected or IVS rules (e.g Tripwires and Intrusions) are tripped and allow you to view and export footage of the event.
    Door Stations can send notifications when the call button is pushed so you can answer the call from your phone and unlock a connected door strike.

     

    Enabling Notifications On DMSS

    1.  On the Home Page select the three dots of the device.

     

    2. Then Select Device Details

     

    3. Select Message

     

    4.  Select Notification and turn it for its Blue

     

    5. Select Receive Messages and Send Notifications if you want DMSS to log and send Notifications. 
         Then Select Message Type

     

    6.  Select Notification type the you want to receive.

    Note you will only receive notifications types that already enabled on your device ( e.g. Intrusion/tripwire is set up and enabled in IVS)

     

     

    7. Select which Channels you want to get notifications from.

     

    8. Back out to the home screen and select device details again. Ensure that notifications on there is also enabled.

     

    9. An example of a Notification

     
     

    Notification on Intercom

    While adding Intercoms to the DMSS app, 

    The Intercom unit should be added under a DMSS account.

    Also, make sure the Background app refresh is 'enabled' and also the show previews is set to 'Always'

     

     

     
     

    Video Guide 

     
     

     

     

     

     

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