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    Troubleshooting DMSS Push Notifications

    January 5th, 2022

    If you're experiencing issues receiving push notifications from DMSS for your device.

    Ensure you are using the correct App

    The App is DMSS for iOS and Android.

    Check that DMSS is Up to Date

    Android - Check for Updates

    1. Open the Google Play Store app Google Play.
    2. At the top right, tap the profile icon.
    3. Tap Manage apps & device. 
    4. Tap Updates Available.
    5. Tap Update next to DMSS

    If DMSS is not listed on this page, it is already updated to the latest version.

    iOS - Check for Updates

     
    1. Open the app store on your phone.
    2. Select Updates, then select the UPDATE button next to DMSS.

    If DMSS is not listed on this page, it is already updated to the latest version.

    Check if Notifications have been configured correctly

    Configure Notification in DMSS

    DMSS is a remote surveillance app that can be used to access your security products remotely.
    It can be found on the Google Play store and iOS App Store.

    You can configure a whole range of push notifications in the DMSS app.
    NVRs/CVRs/IP Cameras can send notifications when Motion is detected or IVS rules (e.g Tripwires and Intrusions) are tripped and allow you to view and export footage of the event.
    Door Stations can send notifications when the call button is pushed so you can answer the call from your phone and unlock a connected door strike.

    How to Configure Push Notifications

    On the Home page, tap on the  icon next to the device you wish to subscribe to notifications for.
    Tap on Device Details
    Tap on Notification or Multi-channel Alarm Subscription
    Tap on the switch to turn it on.

    Tap on Period Settings to set the time period you wish to receive notifications during.

    Tap on the notifications you wish to receive and enable them.
    Tap Save when you are done.

    Info

    E.g. to enable notifications for low space HDD tap on Disk Alarm, then tap on Low Space


    Check that all permissions are allowed in your Phone's settings

    Android Permissions

    Steps may vary depending on what android version you are running

    1. Go to Settings.
    2. Tap Apps.
    3. Tap DMSS.
    4. Tap Notifications.
    5. Turn on Show Notifications.

    DMSSAlarm & DMSSVTO

    The below settings may vary depending on what android version you are running

    In Settings > Apps > DMSS > Notifications there may be an option for DMSSAlarm and DMSSVTO

    1. Enable Show notifications
    2. Enable Show as pop-up if you wish for the notification to pop-up on your screen.
    3. Set Lock Screen to Show Content to view notifications on the Lock Screen.
    4. Choose a Sound if you wish for the notification to use a different tone to the phone's default.
    5. Enable Ignore Do not Disturb if you want notifications to still come though when Do not Disturb is enabled.

    iOS Permissions

    1. Go to Settings
    2. Scroll down and select DMSS from the list of installed apps.
    3. Tap Notifications.
    4. Turn onAllow Notifications.
    5. Enable the Alert Types you wish to receive (Lock Screen, Notification Centre & Banners).
    6. Turn on Sounds and Badges.
    7. Set Show Previews to Always.

    Check Sleep/Standby Settings (Android Only)

    Sleep Settings on Android

    Android

    Steps may vary depending on what android version you are running

    1. Open the Settings app and find Battery Optimization in the Apps section.
    2. At the top of the screen, tap Not Optimized and then tap All apps. You should now see a list of all the apps on your phone. Each app is marked Allowed or Not allowed. Allowed means that your phone is allowed to put the app to sleep when it's in the background.
    3. Tap DMSS.
    4. In the pop-up, choose Don't allow and confirm your choice by tapping OK.

    Samsung

    Steps may vary depending on what android version you are running

    1. Open Settings and go to Battery and device care.
    2. Tap on Background Usage Limits.
    3. Tap on Never Sleeping Apps.
    4. Tap on the + in the top-right.
    5. Select DMSS, then tap Add.

     Allow Network Permission (iOS 14+ Only)

    Allowing network permission on iOS

    1. Go to Settings
    2. Scroll down and select DMSS from the list of installed apps.
    3. Enable Local Network.

    Check Time & Date is set correctly on the device

    NVR

    On an NVR you can set the time & date under Main Menu > System > General > Date&Time
    Set the System Time, Time Zone and DST (if applicable).

    Intercom

    On an Intercom Door Station you can set the time & date under Local Config > System
    Set the System Time, Time Zone and DST (if applicable).

    Turn Notifications Off, then Back on.

    Turn notifications Off, then Back On.

    Follow the steps below to configure notifications.
    When you reach the section when you turn on the Enable option, turn it off, then back on. Then click Save.

    How to configure notifications

    DMSS is a remote surveillance app that can be used to access your security products remotely.
    It can be found on the Google Play store and iOS App Store.

    You can configure a whole range of push notifications in the DMSS app.
    NVRs/CVRs/IP Cameras can send notifications when Motion is detected or IVS rules (e.g Tripwires and Intrusions) are tripped and allow you to view and export footage of the event.
    Door Stations can send notifications when the call button is pushed so you can answer the call from your phone and unlock a connected door strike.

    How to Configure Push Notifications

    On the Home page, tap on the  icon next to the device you wish to subscribe to notifications for.
    Tap on Device Details
    Tap on Notification or Multi-channel Alarm Subscription
    Tap on the switch to turn it on.

    Tap on Period Settings to set the time period you wish to receive notifications during.

    Tap on the notifications you wish to receive and enable them.
    Tap Save when you are done.

    Info

    E.g. to enable notifications for low space HDD tap on Disk Alarm, then tap on Low Space


    Check that the device was added correctly

    Door Stations should be added as a VTO, NVRs as an NVR,CVRs as a DVR/XVR and Standalone cameras as Wired Camera.

    Adding Devices to DMSS


    DMSS is a remote surveillance app that can be used to access your security products remotely. 

    It can be used to access live view and recorded playback, receive push notifications and unlock Door Stations when away from home.

    Add devices such as IP Cameras, NVR & CVRs and Door Stations.

    DMSS can be found on the Google Play store and iOS App Store.

    How to add devices to the DMSS app via P2P

    Tap on the icon
    Tap on SN/Scan

    Scan the QR code for your Device's Serial Number, then click Next

    Info

    The QR code can be found at Main Menu > Network > P2P (or Easy4IP) on a recorder AND on the box the device came in.

    If you don't have a QR code, tap the Manually Enter SN button and enter the serial number of your device manually.
    Tap on the type of device you wish to add.

    Info

    NVR for an NVR for a recorder with IP cameras
    DVR/XVR for a recorder with CVI cameras
    VTO for a Door Station
    Wired Camera for a standalone Camera wired to a switch or router
    1) Name your device
    2) Enter the admin account’s password
    3) Tap Save

    How to add devices to the DMSS app via IP/Domain

    If you wish to add a device to DMSS via it's IP address you will need to use Port Forwarding.
    If you are unfamiliar with Port forwarding, we suggest that you use the P2P method outlined above.

    Tap on the icon
    Tap on IP/Domain

    Tap on the type of device you wish to add.

    Info

    NVR for an NVR for a recorder with IP cameras
    DVR/XVR for a recorder with CVI cameras
    VTO for a Door Station
    Wired Camera for a standalone Camera wired to a switch or router
    1) Enter the IP Address of your Device
    2) Name your device
    3) Enter the admin account’s Password
    4) Tap Save


    How to add devices to the DMSS app that are on your local WiFi network

    Tap on the icon
    Tap on Online Search

    Tap on the Device you wish to add
    Tap on Add Mode
    Tap on P2P
    Enter the Device Name and Device Password, then tap Save

    Set the DNS Server to match the Default Gateway

    NVR

    1. Navigate to Main Menu > Network > TCP/IP
    2. Set the Preferred DNS to match the Default Gateway
    3. Click Apply

    Intercom (OC 2.2)

    On a laptop that is connected to the same network as the Door Station (Via Wifi or plugged into the same switch as the Door Station) open Internet Explorer and type the IP Address of the Door Station into the address bar at the top. The default IP Address is 192.168.1.110.

    Log in and navigate to System Config > Network Config > TCP/IP

    If the DNS Address is 8.8.8.8, set it to be the same as the Default Gateway.
    If the DNS Address is the same as the Default Gateway, set it to 8.8.8.8.



    Intercom (SIP)

    Log in and Navigate to Network Setting > Basic

    If the Preferred DNS is 8.8.8.8, set it to be the same as the Gateway.
    If the Preferred DNS is the same as the Gateway, set it to 8.8.8.8.



    Check to see if there is an iOS/Android update

    Check for updates on Android

    1. Open your phone's Settings app.
    2. Near the bottom, tap System And then Advanced And then System update.

    Check for updates on iOS

    1. Plug your device into power and connect to the internet with Wi-Fi.
    2. Go to Settings > General, then tap Software Update.

    Re-install the App

    How to uninstall and reinstall DMSS

    How to configure notifications

    You will need to configure notifications again after reinstalling the app. See the Instructions below.

    DMSS is a remote surveillance app that can be used to access your security products remotely.
    It can be found on the Google Play store and iOS App Store.

    You can configure a whole range of push notifications in the DMSS app.
    NVRs/CVRs/IP Cameras can send notifications when Motion is detected or IVS rules (e.g Tripwires and Intrusions) are tripped and allow you to view and export footage of the event.
    Door Stations can send notifications when the call button is pushed so you can answer the call from your phone and unlock a connected door strike.

    How to Configure Push Notifications

    On the Home page, tap on the  icon next to the device you wish to subscribe to notifications for.
    Tap on Device Details
    Tap on Notification or Multi-channel Alarm Subscription
    Tap on the switch to turn it on.

    Tap on Period Settings to set the time period you wish to receive notifications during.

    Tap on the notifications you wish to receive and enable them.
    Tap Save when you are done.

    Info

    E.g. to enable notifications for low space HDD tap on Disk Alarm, then tap on Low Space


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