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    Troubleshooting DMSS Push Notifications

    June 16th, 2021

    If you're experiencing issues receiving push notifications from DMSS for your device.

    Ensure you are using the correct App

    The App is DMSS for iOS and Android.

    Check that DMSS is Up to Date

    Android - Check for Updates

    1. Open the Google Play Store app Google Play.
    2. At the top right, tap the profile icon.
    3. Tap Manage apps & device. 
    4. Tap Updates Available.
    5. Tap Update next to DMSS

    If DMSS is not listed on this page, it is already updated to the latest version.

    iOS - Check for Updates

     
    1. Open the app store on your phone.
    2. Select Updates, then select the UPDATE button next to DMSS.

    If DMSS is not listed on this page, it is already updated to the latest version.

    Check if Notifications have been configured correctly

    Configure Notification in DMSS

    DMSS can be found on the Google Play store and iOS App Store.  

    If you haven't added the device to the app yet, instructions for doing so can be found in this guide.

    How to subscribe to notifications in DMSS

    On the Home page, tap on the 3 dots icon next to the device you wish to subscribe to notifications for.
    Tap on Device Details
    Tap on Notification

    Tap on the switch to turn it on.
    If your device is an Intercom Door Station, you are now done.
    If you have an NVR/CVR proceed to the next step.
    Tap on the notifications you wish to receive and enable them.
    E.g To enable notifications for Low HDD Space:
    Tap Disk AlarmThen tap Low Space so a blue tick appears.
    Tap Save to subscribe to the selected notifications


    Check that all permissions are allowed in your Phone's settings

    Android Permissions

    Steps may vary depending on what android version you are running

    1. Go to Settings.
    2. Tap Apps.
    3. Tap DMSS.
    4. Tap Notifications.
    5. Turn on Show Notifications.

    DMSSAlarm & DMSSVTO

    The below settings may vary depending on what android version you are running

    In Settings > Apps > DMSS > Notifications there may be an option for DMSSAlarm and DMSSVTO

    1. Enable Show notifications
    2. Enable Show as pop-up if you wish for the notification to pop-up on your screen.
    3. Set Lock Screen to Show Content to view notifications on the Lock Screen.
    4. Choose a Sound if you wish for the notification to use a different tone to the phone's default.
    5. Enable Ignore Do not Disturb if you want notifications to still come though when Do not Disturb is enabled.

    iOS Permissions

    1. Go to Settings
    2. Scroll down and select DMSS from the list of installed apps.
    3. Tap Notifications.
    4. Turn onAllow Notifications.
    5. Enable the Alert Types you wish to receive (Lock Screen, Notification Centre & Banners).
    6. Turn on Sounds and Badges.
    7. Set Show Previews to Always.

    Check Sleep/Standby Settings (Android Only)

    Sleep Settings on Android

    Android

    Steps may vary depending on what android version you are running

    1. Open the Settings app and find Battery Optimization in the Apps section.
    2. At the top of the screen, tap Not Optimized and then tap All apps. You should now see a list of all the apps on your phone. Each app is marked Allowed or Not allowed. Allowed means that your phone is allowed to put the app to sleep when it's in the background.
    3. Tap DMSS.
    4. In the pop-up, choose Don't allow and confirm your choice by tapping OK.

    Samsung

    Steps may vary depending on what android version you are running

    1. Open Settings and go to Battery and device care.
    2. Tap on Background Usage Limits.
    3. Tap on Never Sleeping Apps.
    4. Tap on the + in the top-right.
    5. Select DMSS, then tap Add.

     Allow Network Permission (iOS 14 Only)

    Allowing network permission on iOS

    1. Go to Settings
    2. Scroll down and select DMSS from the list of installed apps.
    3. Enable Local Network.

    Check Time & Date is set correctly on the device

    NVR

    On an NVR you can set the time & date under Main Menu > System > General > Date&Time
    Set the System Time, Time Zone and DST (if applicable).

    Intercom

    On an Intercom Door Station you can set the time & date under Local Config > System
    Set the System Time, Time Zone and DST (if applicable).

    Turn Notifications Off, then Back on.

    Turn notifications Off, then Back On.

    Follow the steps below to configure notifications.
    When you reach the section when you turn on the Enable option, turn it off, then back on. Then click Save.

    How to configure notifications

    DMSS can be found on the Google Play store and iOS App Store.  

    If you haven't added the device to the app yet, instructions for doing so can be found in this guide.

    How to subscribe to notifications in DMSS

    On the Home page, tap on the 3 dots icon next to the device you wish to subscribe to notifications for.
    Tap on Device Details
    Tap on Notification

    Tap on the switch to turn it on.
    If your device is an Intercom Door Station, you are now done.
    If you have an NVR/CVR proceed to the next step.
    Tap on the notifications you wish to receive and enable them.
    E.g To enable notifications for Low HDD Space:
    Tap Disk AlarmThen tap Low Space so a blue tick appears.
    Tap Save to subscribe to the selected notifications


    Check that the device was added correctly

    Door Stations should be added as a VTO, NVRs as an NVR,CVRs as a DVR/XVR and Standalone cameras as Wired Camera.

    Adding Devices to DMSS

    Info

    If you're experiencing issues live-viewing your cameras on a 4G connection please see the below guide.

    Resolving the Telstra 4G DMSS Issue

    Step 1 - Backup the Devices on your App

    Tap on
    Tap on
    Tap the devices you wish to export to select them, then tap Create Device Card.
    Click Cancel.
    Tap Save to save the QR to your phone's gallery.

    Step 2 - Uninstall DMSS

    This guide will show you how to uninstall apps on an Android phone.
    This guide will who you how to uninstall apps on an Apple iPhone

    Step 3 - Install DMSS

    Install the DMSS app from the Google Play Store or the Apple App Store

    Step 4 - Import your Devices

    Tap on
    Tap SN/Scan
    Tap on
    Tap on the QR code image to select it.
    Your devices should now be imported.



    If this hasn't resolved your issue please perform the following steps:

    1. Try the SIM Card in a different phone 
    2. Try a SIM Card from a different provider (Vodafone, Optus, etc)

    If the above steps work for you, please send a screenshot of your About phone page (See example image to the left) of your phone to support@cornick.com.au with the subject Telstra DMSS Issue Screenshot.

    Use the below workaround as a temporary fix. This will prevent Live View form working on a WiFi connection, but it will work on 4G.

    DMSS "DNS" Workaround

    On some Android phones that are experiencing issues live viewing or playing back footage, follow the steps below to manually set a DNS address to the phone.

    These phones that are experiencing issues are due to certain network providers

    1. Open "Settings".

    2. Select "Connections"

    3. Select "More Connection Settings".

    4. Select "Private Settings".

    5. In the "Private DNS prover hostname" field, enter "dns.google", then select "Save".



    DMSS can be found on the Google Play store and iOS App Store.

    How to add devices to the DMSS app via P2P

    Tap on the + icon
    Tap on SN/Scan

    Scan the QR code for your Device's Serial Number.
    (It can be found at Main Menu > Network > P2P (or Easy4IP) on a recorder AND on the box the device came in)
    If you don't have a QR code, tap the "Manually Enter SN" button and enter the serial number of your device manually.
    Tap on the type of device you wish to add.
    (e.g NVR for an NVR for a recorder with IP cameras, DVR/XVR for a recorder with CVI cameras, VTO for a Door Station or Wired Camera for a standalone Camera wired to a switch or router)
    1) Name your device 
    2) Enter the admin account’s password
    3) Tap Save

    To subscribe to notifications for your device follow the instructions in this guide.

    How to add devices to the DMSS app via IP/Domain

    If you wish to add a device to DMSS via it's IP address you will need to use Port Forwarding.
    If you are unfamiliar with Port forwarding, we suggest that you use the P2P method outlined above.

    Tap on the + icon
    Tap on IP/Domain

    Tap on the type of device you wish to add.
    (e.g NVR for an NVR for a recorder with IP cameras, DVR/XVR for a recorder with CVI cameras, VTO for a Door Station or Wired Camera for a standalone Camera wired to a switch or router)
    1) Enter the Address of your Device
    2) Name your device 
    3) Enter the admin account’s password
    4) Tap Save

    To subscribe to notifications for your device follow the instructions in this guide.


    Set the DNS Server to match the Default Gateway

    NVR

    1. Navigate to Main Menu > Network > TCP/IP
    2. Set the Preferred DNS to match the Default Gateway
    3. Click Apply

    Intercom (OC 2.2)

    On a laptop that is connected to the same network as the Door Station (Via Wifi or plugged into the same switch as the Door Station) open Internet Explorer and type the IP Address of the Door Station into the address bar at the top. The default IP Address is 192.168.1.110.

    Log in and navigate to System Config > Network Config > TCP/IP

    If the DNS Address is 8.8.8.8, set it to be the same as the Default Gateway.
    If the DNS Address is the same as the Default Gateway, set it to 8.8.8.8.



    Intercom (SIP)

    Log in and Navigate to Network Setting > Basic

    If the Preferred DNS is 8.8.8.8, set it to be the same as the Gateway.
    If the Preferred DNS is the same as the Gateway, set it to 8.8.8.8.



    Check to see if there is an iOS/Android update

    Check for updates on Android

    1. Open your phone's Settings app.
    2. Near the bottom, tap System And then Advanced And then System update.

    Check for updates on iOS

    1. Plug your device into power and connect to the internet with Wi-Fi.
    2. Go to Settings > General, then tap Software Update.

    Re-install the App

    How to uninstall and reinstall DMSS

    Step 1 - Backup the Devices on your App

    Tap on
    Tap on
    Tap the devices you wish to export to select them, then tap Create Device Card.
    Click Cancel.
    Tap Save to save the QR to your phone's gallery.

    Step 2 - Uninstall DMSS

    This guide will show you how to uninstall apps on an Android phone.
    This guide will who you how to uninstall apps on an Apple iPhone

    Step 3 - Install DMSS

    Install the DMSS app from the Google Play Store or the Apple App Store

    Step 4 - Import your Devices

    Tap on
    Tap SN/Scan
    Tap on
    Tap on the QR code image to select it.
    Your devices should now be imported.

    How to configure notifications

    You will need to configure notifications again after reinstalling the app. See the Instructions below.

    DMSS can be found on the Google Play store and iOS App Store.  

    If you haven't added the device to the app yet, instructions for doing so can be found in this guide.

    How to subscribe to notifications in DMSS

    On the Home page, tap on the 3 dots icon next to the device you wish to subscribe to notifications for.
    Tap on Device Details
    Tap on Notification

    Tap on the switch to turn it on.
    If your device is an Intercom Door Station, you are now done.
    If you have an NVR/CVR proceed to the next step.
    Tap on the notifications you wish to receive and enable them.
    E.g To enable notifications for Low HDD Space:
    Tap Disk AlarmThen tap Low Space so a blue tick appears.
    Tap Save to subscribe to the selected notifications


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