If you get an error that says "Unable to open the search page", "This page can't be displayed" or something similar, your PC might not be in the correct IP range. If you are trying to log into a camera with the IP Address of 192.168.1.108, your PC's IP address should be in the 192.168.1.x range.
For more information on how to change the IP Address of your PC please see this guide.
The icon for Internet Explorer looks like this , whereas the icon for Microsoft Edge looks like this .
The plugins for our products are designed for Internet explorer, so you may run into issues using another web browser.
If the Web Interface has "sys." or "com." in front of text or it doesn't load some elements correctly, you will need to delete your browsing history to fix it.
Press CTRL + SHIFT + DELETE.
Untick "Preserve Favourites website data" and Tick "Temporary Internet files and website files", "Cookies and website data", "History" and "Passwords", then click "Delete".
Internet explorer will prompt you when it has finished deleting your browser history. Refresh the page
Our cameras and NVRs use a plugin made for Internet Explorer and, depending on the firmware of the device, may present a different version of the plugin which can cause conflicts.
To resolve this, close Internet Explorer then find the directory below and delete the "webrec" folder containing the plugins.
C:\Program Files\webrec\ or C:\Program Files (x86)\webrec\
Our customer care team is here for you.Contact Support