On some older model recorders, the "Config Error 20"/"conf.LoginErrorNo-20" error may be seen on the Live-View Page when trying to add a new camera.
The steps below show how to resolve the issue.
Step 1 - Initialise the Camera
Initialising a camera is the process of setting a password on it. All cameras manufactured post 2018 need to be initialised before use.
If connected to the POE Port of an NVR manufacturer post 2018 this process should happen automatically.
Option 1 - Initialisation via the Web Interface
The Camera will need to be connected to the Laptop via an Ethernet cable.
You can access the Web Interface by entering the camera's IP address into the address bar of Internet Explorer. 192.168.1.108 is the default IP of our cameras.
You may need to change the IP address of your computer to reach it.
How to change the IP Address of your computer
- Open Settings.
- Select Network & Internet.
- Select Status, then Change Adapter Options.
-
Right-click the network adapter you want to change the IP address for, and select Properties.
- Select the Internet Protocol Version 4 (TCP/IPv4) item.
- Click Use the following IP address and enter an IP address in the same range as the device you are trying to access. (E.g when trying to access 192.168.1.108 use a IP address in the 192.168.1.x range.) Note: This cannot be the same as the device you are trying to connect to or any other device on the same network. Save your changes on both windows.
- Type the IP address of the device you are trying to access into the address bar of your web browser.
- Once finished configuring the device, change the adapter settings back to normal by following steps 1-6 and clicking Obtain an IP address automatically.
Delete
How to initialise a camera via Web interface 5.0
- Select your Region and Language.
- Select your Time Zone, then press Sync with PC to sync your cameras time with the PCs time.
- Enter a password and recovery email.
- Ensure P2P is enabled, then press Next.
- Click End.
How to initialise a camera via Web interface 3.0
Initialize the camera by entering a new password (It will need to be at least 8 characters long), then click Save.
Ensure P2P is enabled and click Next
Click Next.
If prompted, select a region and click Save
DeleteOption 2 - Initialisation via the Config Tool
The initialisation process can also be performed using the latest version of our Config Tool - Please see the images below showing how this is done. To speed up the process the Config Tool also allows you to initialise multiple cameras at once.
- Download and open Config Tool.
- Put a check in the box
next to the device you would like to Initialise, and select the Initialize button.
- Select the Initialize button.
- Enter a password, that is at least 8 characters, and is a mix of letters and numbers. Enter an email address, this will be used if the password is ever forgotten. Select Next.
- Depending on the installation requirements, you can check or uncheck the boxes for Easy4IP (P2P Remote Access) and Auto-check for updates. Select OK.
- If the status shows as Initialized, the process was completed successfully.
Step 2 - Enable Compatibility Mode
Accessing the Cameras Web Interface
There are two methods to connect to an IP camera's web interface, depending on how the camera is connected to the recorder. The reason to connect directly to the web interface, is to adjust specific settings that are unable to be setup from the recorder. Such as PTZ camera idle motion settings, and ANPR camera settings.
Accessing Cameras that are directly connected to an NVR
When using a recorder with inbuilt PoE ports, the cameras that are connected will automatically get assigned an IP address from the recorder.
In order to login to the camera, we first need to login to the NVR. This method works on recorders that are using the black user interface.
- Connect your computer to the same network as the recorder.
- If there is internet access, your computer should receive an IP address in the same IP address range of the recorder. If your computer does not receive an IP address or there is no modem/router, see the "Changing the IP address on a Windows Computer" section to statically assign an IP address in the same range as the recorders IP address.
- On the recorder, go to Main Menu > Network. Note down the IP address of the recorder.
- On the computer, open Internet Explorer and enter the IP address of the recorder.
- If the computer is able to see the recorder, you will see a login page. Enter the recorders username and password.
- Select Setting > Camera > Camera List.
- Next to each camera, there will be a
icon. Select the icon next to the camera you wish to connect to.
- A new page will open, bringing up the login page for the camera. Enter the username and password for the camera. Usually, the username is admin, and the password is the same as the recorder.
Connecting to cameras that are connected via a PoE switch.
This guide requires that the recorder and camera are already setup for network access. If the camera is not currently connected to the NVR, you may need to assign an IP address to your PC/Laptop Manually, see the "Changing the IP address on a Windows Computer" below to statically assign an IP address in the same range as the cameras IP address.
Changing the IP address on a Windows Computer - If no Modem/Router is connected
Follow the below steps to manually assign an IP address to a Windows computer, this will need to be done if the recorder/camera you are connecting to is not connected to a local network where DHCP is being assigned to devices.
- Open Settings.
- Select Network & Internet.
- Select Status, then Change Adapter Options.
-
Right-click the network adapter you want to change the IP address for, and select Properties.
- Select the Internet Protocol Version 4 (TCP/IPv4) item.
- Click Use the following IP address and enter an IP address in the same range as the device you are trying to access. (E.g when trying to access 192.168.1.108 use a IP address in the 192.168.1.x range.) Note: This cannot be the same as the device you are trying to connect to or any other device on the same network. Save your changes on both windows.
- Type the IP address of the device you are trying to access into the address bar of your web browser.
- Once finished configuring the device, change the adapter settings back to normal by following steps 1-6 and clicking Obtain an IP address automatically.
- Connect the computer to the same network as the cameras.
- Download the Config tool program.
- Once the download is complete, extract the zip file, and open the ConfigTool.exe file.
- Select the
button, devices that are found on the network will be listed. - Click the Web button next to the camera you would like to login to.
- A new page will open, bringing up the login page for the camera. Enter the username and password for the camera. Usually, the username is admin, and the password is the same as the recorder.
Enabling Compatibility Mode - New GUI (White/Blue)
- Navigate to Setting > Network > Basic Services.
- Set the Private Protocol to Compatibility Mode, then press Apply.
Enabling Compatibility Mode - Old GUI (Grey)
- Navigate to Settings > System > Safety > System Service.
- Set Private Protocol Authentication Mode to Select Compatible Mode.
