System logs are useful if troubleshooting a recorder. Boot logs are created every time the recorder re-boots, below are instructions for how to find these logs, and descriptions and troubleshooting steps for each of the codes that may show up in the log.
(Black GUI) How to Check System Logs
1. Right click and select Main Menu, select Maintain, then select Log.
2. Select the start and end time of the period you would like to search, then select Search.
(Blue GUI) How to Check System Logs
1. Right click and select Main Menu, then select Log.
2. Select the start and end time of the period you would like to search, then select Search.
| Reboot Code | Code Description | Troubleshooting Steps |
|---|---|---|
| 0x00 | Normal boot: Occurs when the system reboots during auto-maintenance or via the shutdown option in the Main Menu |
Check in Maintain>Manager>Maintenance to enable/disable auto reboot. |
| 0x01 | Abnormal boot: Due to power loss, system crash, or other undefined abnormality. | Can be difficult to diagnose. We recommend updating the firmware to the most Recent version, hard resetting the recorder, and ensuring the recorder is receiving consistent power. |
| 0x02 | Log stuck: Due to an issue writing to the system log. | Clear the log. Go to Maintenance>Log and down the bottom right, click Clear. |
| 0x03 | Hard drive read-write slow: hard drive read-write speed has dropped significantly; hard drive capacity has seriously decreased. |
Check in Storage>Disk Manager and look at the Health Status. If it is not "Normal", it is likely that there is a hard drive error and it needs to be replaced. |
| 0x04 | Abnormal recording: Over 3 minutes with no stream on the recording channel. |
Check all camera connections, ensure they are powered and sending data through. |
| 0x05 | Bad track: The hard drive has a bad track/sector that is impacting recording. |
Check in Storage>Disk Manager and look at the Health Status. If it is not "Normal", it is likely that there is a hard drive error and it needs to be replaced. |
| 0x06 | Decoding abnormal: the decoding setting for the cameras is set incorrectly. |
Check in Camera>Encode to confirm that the encoding is set correctly according to the system's datasheet. Can also be caused by a faulty camera. |
| 0x06a | Video storage abnormal: There was a problem saving video data to the hard drive. |
Check in Storage>Disk Manager and look at the Health Status. If it is not "Normal", it is likely that there is a hard drive error and it needs to be replaced. Can also check Drive with S.M.A.R.T. and update firmware. |
| 0x06F | Illegal access to memory: Security feature reboot for backend failed access or resource exhaustion. |
Too many devices connected at once or an illegal memory access. Change login credentials under System>Account>Modify to limit device access. |
| 0x07 | Abnormal reboot: caused by the configuration partition being damaged. | Factory default the system either via Maintenance>Manager>Default>Factory Defaults or through the reset button on the motherboard. |
| 0x11 |
Hard disk hot-swap overtime: the hard drive potentially has connection issues or has timed out. |
Power down the system and make sure the hard drive connections are properly seated. You may need to replace the drive. |