How to fix "Invalid Username/Password" and "Account Locked" errors
August 11th, 2020
If you have this issue, it means Camera Registration is trying to access your camera with the incorrect login information.
Camera plugged into a Switch
Click here if you know the password of the camera - Blue GUI
Open Camera Registration by right clicking and selecting "Camera Registration" OR by Navigating to Main Menu > Camera > Registration
Click on the Modify pencil of the camera with the error. It's Status will likely be red.
Enter the password of the Camera (You would have set this during the initialisation process in Config Tool) and click "Connect", then "OK".
If you still see the Account Locked error, you may need to reboot the camera by unplugging it briefly.
Click here if you know the password of the camera - Black GUI
Open Camera Registration by right clicking and selecting Main Menu > Camera > Camera List
Click on the Modify pencil of the camera with the error. It's Status will likely be red.
Enter the password of the Camera (You would have set this during the initialisation process in Config Tool) and click "Connect", then "OK".
If you still see the Account Locked error, you may need to reboot the camera by unplugging it briefly.
You will then need to initialise and add the camera to the recorder again, follow the steps in this guide to do so.
Camera plugged into back of the recorder
Click here if you know the password of the camera - Blue GUI
Open Camera Registration by right clicking and selecting "Camera Registration" OR by Navigating to Main Menu > Camera > Registration
Click on the Modify pencil of the camera with the error. It's Status will likely be red.
Enter the password of the Camera (You would have set this during the initialisation process in Config Tool) and click "Connect", then "OK".
If you still see the Account Locked error, you may need to reboot the camera by unplugging it briefly.
Click here if you know the password of the camera - Black GUI
Open Camera Registration by right clicking and selecting Main Menu > Camera > Camera List
Click on the Modify pencil of the camera with the error. It's Status will likely be red.
Enter the password of the Camera (You would have set this during the initialisation process in Config Tool) and click "Connect", then "OK".
If you still see the Account Locked error, you may need to reboot the camera by unplugging it briefly.
If you don't know the password of the camera, you will need to reset it. See this guide for how to reset IP cameras.
After Resetting the camera, your camera should come online.
If you see the error "Config Error 18" please see this guide for how to resolve that error.