Cornick Help Center

    How to fix "Config Error 18" or "conf.LoginErrorNo-18"

    May 24th, 2021

    Config Error 18 or conf.LoginErrorNo-18 means that a camera needs to be initialised before it can be used on the NVR.

    To initialise a camera you will need a laptop with Config Tool and either a PoE switch or a 12V power supply.

    Connect a laptop to the switch the camera is connected to and open Config Tool.
    (Alternatively, power the camera with a 12V power supply and connect it to the laptop using an ethernet cable)

    Initialising a Camera

    What is camera initialisation?

    When configuring a new IP camera for the first time (or after a factory reset), an initialisation process must be performed before the camera can be used.  This process was introduced to enhance security by removing the default "admin" password, instead adding a method for the installer to create this password themselves during installation.

    When do you need to initialise a camera?

    On recorders released after January 2018 this process can be performed through the recorder user interface - On recorders with inbuilt PoE ports this process happens automatically and the current recorder "admin" password is copied to the cameras. Any recorder built before this date will need to have cameras initialised manually using a PC / Laptop before they can be used.  

    If you are installing multiple cameras that will be connected to an external PoE switch, the cameras will need to initialised, the quickest way of doing so is by following method 1 below and initialising cameras in a bulk lot.

    Method 1: Initialisation using the Config Tool

    The initialisation process can also be performed using the latest version of our Config Tool - Please see the images below showing how this is done.  To speed up the process the Config Tool also allows you to initialise multiple cameras at once.

    1. Download and open Config Tool.
    2. Put a check in the box next to the device you would like to Initialise, and select the Initialize button.
    3. Select the Initialize button.
    4. Enter a password, that is at least 8 characters, and is a mix of letters and numbers. Enter an email address, this will be used if the password is ever forgotten. Select Next.
    5. Depending on the installation requirements, you can check or uncheck the boxes for Easy4IP (P2P Remote Access) and Auto-check for updates. Select OK.
    6. If the status shows as Initialized, the process was completed successfully.

    Method 2: Initialisation using the Web Interface

    This method does not involve the use of the Config Tool software, this method can be used if you have a single of camera to setup, and do not have access to the internet to download the Config Tool.

    Resolving "Invalid Username/Password" OR "Account Locked" Errors

    If you have see the error message "Invalid Username/Password" or "Account Locked", it means Camera Registration is trying to access your camera with the incorrect login information.

    Resolving "Invalid Username/Password" OR "Account Locked" Errors

    If you see this error, it means Camera Registration is trying to access your camera with the incorrect login information.

    Cameras plugged into a Switch

    If you know the password of the camera, you will just need to update the password of the camera in Camera Registration.

    (Black GUI) Update Password in Camera List

    Open Camera Registration by right clicking and selecting  Main Menu > Camera > Camera List

    Click on the Modify pencil of the camera with the error. It's Status will likely be red.

    Enter the password of the Camera (You would have set this during the initialisation process in Config Tool) and click Connect, then OK

    If you still see the Account Locked error, you may need to reboot the camera by unplugging it briefly.

    (Blue GUI) Update Password in Camera Registration

    Open Camera Registration by right clicking and selecting Camera Registration OR by Navigating to Main Menu > Camera > Registration

    Click on the Modify pencil of the camera with the error. It's Status will likely be red.

    Enter the password of the Camera (You would have set this during the initialisation process in Config Tool) and click Connect, then OK

    If you still see the Account Locked error, you may need to reboot the camera by unplugging it briefly.

    If you don't know the password of the Camera you will have to reset it.

    Reset IP Camera Guide

    Turret Cameras

    Reset Button under Flap

    AI turret cameras, or turret cameras built post 2021 usually have their reset button located under a flap next to the MicroSD card slot. Press and hold the reset button for 30 seconds while the camera is powered on to reset the camera.

    Reset Button on Mainboard

    Cameras built pre-2021 require the camera to be opened to expose the mainboard.

    Once opened, the button will on the edge of the mainboard (see left image), press and hold this button for 30 seconds while the camera is powered on. In some cases you may need to undo two screws holding the mainboard in place, as the the button may be on the underside or on the second board.
    When no button can be found, the reset may be performed by shorting two copper pads (see right image) for 30 seconds using a paperclip while the camera is powered on.

    Turret Camera reset locations for specific models

    VSIPC-4DIRMG 
    You will need to undo some screws to lift up the mainboard to access this reset button.
    VSIP1MPVDMINIIRC
    VSIP3MPVDMINIIRC 
    VSIP4MPVDMINIIRCA3.6
    You will have to undo 2x screws on the metal plate in order to lift up the mainboard to find this reset.
    VSIPE4MPVDMINIIRCB2.8
    VSIPE6MPVDMINIIRC3.6
    VSIPC-6DIRC
    VSIPE8MPVDIRMG 
    VSIP4MPVDIRME 

    Delete

    Vandal Dome Cameras

    To access the reset button on large vandal dome cameras, you will need to first remove the vandal dome (see left image) by removing 3 screws. 
    The most common style of reset button will be the one in the middle image. Press and hold it for 30 seconds while the camera is powered on to reset it.
    If there is no button, there may be copper pads you can short out for 30 seconds to reset the camera (right side of right image). There may also be four silver pads located where the reset button would usually be (left side of right image) you can short out two of vertically or diagonally for 30 seconds to reset the camera. Do not attempt to short any other part of the camera as you may cause irreversible damage.

    Large Vandal Dome Cameras

    To access the reset button on large vandal dome cameras, you will need to first remove the vandal dome (see left image) by removing 3 screws. 
    The reset button will then be located toward the edge of the housing, recessed into the plastic (see right image). Press and hold the button for 30 seconds to reset the camera.


    Vandal Dome Camera reset locations for specific models

    VSIPC-4DIRD
    Short out the two silver pins (E.g. by using a paperclip) for 30 seconds while the camera is powered on.
    OR short out the two copper coloured holes (Right side of image)
    VSIPC-4DIRMD
    Press and hold the button for 30 seconds OR if no button exists, short out 2 silver pins diagonally with wire for 30 seconds
    VSIP4MPVDIRMD 
    VSIP3MPVDIRM2.8-12 
    VSIP3MPVDMINIIR 
    (Mainboard may be black instead of green)
    VSIP4MPVDMINIIR 
    VSIP2MPVDIRLV2
    VSIPE8MPVDIRM
    Delete

    Bullet Cameras

    Most Bullet Cameras will have a flap that will reveal the MicroSD card slot and reset button. Press and hold the button for 30 seconds to reset the camera. Some cameras will not have a reset button, instead they will have two copper pads (see right image) which you can short out with a paperclip for 30 seconds to reset the camera.

    Bullet cameras without a flap

    For cameras without a reset flap you will need to remove the front of the camera (e.g by unscrewing it for cylindrical cameras) to access the reset button. Some cameras will have a physical button to press and hold for 30 seconds to reset it. Other cameras (see right image) will have copper pads to short out for 30 seconds to reset the camera.


    Bullet Camera reset locations for specific models

    VSIPC-4BIRS
    Short out two of the copper pads (E.g by using a paperclip) for 30 seconds while the camera is powered on.
    VSIP3MPFBIRM2.8-12 
    Short out two of the copper pads (E.g by using a paperclip) for 30 seconds while the camera is powered on.
    VSIP4MPFBIRM2.8-12
    Short out two of the silver pins (E.g by using a paperclip) for 30 seconds while the camera is powered on.
    VSIP4MPFBIRMD
    VSIP8MPFBIRMD 
    VSIPE2MPFBMINIIR 
    Delete

    PTZ Cameras


    PTZ Camera reset locations for specific models

    VIP2MPPTZIRW
    You will have to undo 4 screws on the back to get access.
    VSIP2MPPTZCV3
    Remove the outer shell and round lens cover (4 x Phillips screws)
    Press & hold button for 30 seconds.
    VSIP2MPPTZV3
    There will be two screws on opposite sides that you will need to remove to take the plastic housing off.

    Then Press & hold the golden button for 30 seconds to reset the camera.

    Delete

    Fisheye Cameras

    To reset a fisheye camera, you will need to undo three screws on the base of the camera to expose the mainboard.
    Once the Mainboard is exposed, press and hold the reset button for 30 seconds to reset the camera.

    You will then need to initialise and add the camera to the recorder again.

    Camera Initialisation Guide

    What is camera initialisation?

    When configuring a new IP camera for the first time (or after a factory reset), an initialisation process must be performed before the camera can be used.  This process was introduced to enhance security by removing the default "admin" password, instead adding a method for the installer to create this password themselves during installation.

    When do you need to initialise a camera?

    On recorders released after January 2018 this process can be performed through the recorder user interface - On recorders with inbuilt PoE ports this process happens automatically and the current recorder "admin" password is copied to the cameras. Any recorder built before this date will need to have cameras initialised manually using a PC / Laptop before they can be used.  

    If you are installing multiple cameras that will be connected to an external PoE switch, the cameras will need to initialised, the quickest way of doing so is by following method 1 below and initialising cameras in a bulk lot.

    Method 1: Initialisation using the Config Tool

    The initialisation process can also be performed using the latest version of our Config Tool - Please see the images below showing how this is done.  To speed up the process the Config Tool also allows you to initialise multiple cameras at once.

    1. Download and open Config Tool.
    2. Put a check in the box next to the device you would like to Initialise, and select the Initialize button.
    3. Select the Initialize button.
    4. Enter a password, that is at least 8 characters, and is a mix of letters and numbers. Enter an email address, this will be used if the password is ever forgotten. Select Next.
    5. Depending on the installation requirements, you can check or uncheck the boxes for Easy4IP (P2P Remote Access) and Auto-check for updates. Select OK.
    6. If the status shows as Initialized, the process was completed successfully.

    Method 2: Initialisation using the Web Interface

    This method does not involve the use of the Config Tool software, this method can be used if you have a single of camera to setup, and do not have access to the internet to download the Config Tool.

    Camera plugged into back of an NVR

    If you know the password of the camera, you will just need to update the password of the camera in Camera Registration.

    (Black GUI) Update Password in Camera Registration

    Open Camera Registration by right clicking and selecting  Main Menu > Camera > Camera List

    Click on the Modify pencil of the camera with the error. It's Status will likely be red.

    Enter the password of the Camera (You would have set this during the initialisation process in Config Tool) and click "Connect", then "OK". 

    If you still see the Account Locked error, you may need to reboot the camera by unplugging it briefly.

    (Blue GUI) Update Password in Camera Registration

    Open Camera Registration by right clicking and selecting "Camera Registration" OR by Navigating to Main Menu > Camera > Registration

    Click on the Modify pencil of the camera with the error. It's Status will likely be red.

    Enter the password of the Camera (You would have set this during the initialisation process in Config Tool) and click "Connect", then "OK". 

    If you still see the Account Locked error, you may need to reboot the camera by unplugging it briefly.



    If you don't know the password of the camera, you will need to reset it. 

    Reset IP Camera Guide

    Turret Cameras

    Reset Button under Flap

    AI turret cameras, or turret cameras built post 2021 usually have their reset button located under a flap next to the MicroSD card slot. Press and hold the reset button for 30 seconds while the camera is powered on to reset the camera.

    Reset Button on Mainboard

    Cameras built pre-2021 require the camera to be opened to expose the mainboard.

    Once opened, the button will on the edge of the mainboard (see left image), press and hold this button for 30 seconds while the camera is powered on. In some cases you may need to undo two screws holding the mainboard in place, as the the button may be on the underside or on the second board.
    When no button can be found, the reset may be performed by shorting two copper pads (see right image) for 30 seconds using a paperclip while the camera is powered on.

    Turret Camera reset locations for specific models

    VSIPC-4DIRMG 
    You will need to undo some screws to lift up the mainboard to access this reset button.
    VSIP1MPVDMINIIRC
    VSIP3MPVDMINIIRC 
    VSIP4MPVDMINIIRCA3.6
    You will have to undo 2x screws on the metal plate in order to lift up the mainboard to find this reset.
    VSIPE4MPVDMINIIRCB2.8
    VSIPE6MPVDMINIIRC3.6
    VSIPC-6DIRC
    VSIPE8MPVDIRMG 
    VSIP4MPVDIRME 

    Delete

    Vandal Dome Cameras

    To access the reset button on large vandal dome cameras, you will need to first remove the vandal dome (see left image) by removing 3 screws. 
    The most common style of reset button will be the one in the middle image. Press and hold it for 30 seconds while the camera is powered on to reset it.
    If there is no button, there may be copper pads you can short out for 30 seconds to reset the camera (right side of right image). There may also be four silver pads located where the reset button would usually be (left side of right image) you can short out two of vertically or diagonally for 30 seconds to reset the camera. Do not attempt to short any other part of the camera as you may cause irreversible damage.

    Large Vandal Dome Cameras

    To access the reset button on large vandal dome cameras, you will need to first remove the vandal dome (see left image) by removing 3 screws. 
    The reset button will then be located toward the edge of the housing, recessed into the plastic (see right image). Press and hold the button for 30 seconds to reset the camera.


    Vandal Dome Camera reset locations for specific models

    VSIPC-4DIRD
    Short out the two silver pins (E.g. by using a paperclip) for 30 seconds while the camera is powered on.
    OR short out the two copper coloured holes (Right side of image)
    VSIPC-4DIRMD
    Press and hold the button for 30 seconds OR if no button exists, short out 2 silver pins diagonally with wire for 30 seconds
    VSIP4MPVDIRMD 
    VSIP3MPVDIRM2.8-12 
    VSIP3MPVDMINIIR 
    (Mainboard may be black instead of green)
    VSIP4MPVDMINIIR 
    VSIP2MPVDIRLV2
    VSIPE8MPVDIRM
    Delete

    Bullet Cameras

    Most Bullet Cameras will have a flap that will reveal the MicroSD card slot and reset button. Press and hold the button for 30 seconds to reset the camera. Some cameras will not have a reset button, instead they will have two copper pads (see right image) which you can short out with a paperclip for 30 seconds to reset the camera.

    Bullet cameras without a flap

    For cameras without a reset flap you will need to remove the front of the camera (e.g by unscrewing it for cylindrical cameras) to access the reset button. Some cameras will have a physical button to press and hold for 30 seconds to reset it. Other cameras (see right image) will have copper pads to short out for 30 seconds to reset the camera.


    Bullet Camera reset locations for specific models

    VSIPC-4BIRS
    Short out two of the copper pads (E.g by using a paperclip) for 30 seconds while the camera is powered on.
    VSIP3MPFBIRM2.8-12 
    Short out two of the copper pads (E.g by using a paperclip) for 30 seconds while the camera is powered on.
    VSIP4MPFBIRM2.8-12
    Short out two of the silver pins (E.g by using a paperclip) for 30 seconds while the camera is powered on.
    VSIP4MPFBIRMD
    VSIP8MPFBIRMD 
    VSIPE2MPFBMINIIR 
    Delete

    PTZ Cameras


    PTZ Camera reset locations for specific models

    VIP2MPPTZIRW
    You will have to undo 4 screws on the back to get access.
    VSIP2MPPTZCV3
    Remove the outer shell and round lens cover (4 x Phillips screws)
    Press & hold button for 30 seconds.
    VSIP2MPPTZV3
    There will be two screws on opposite sides that you will need to remove to take the plastic housing off.

    Then Press & hold the golden button for 30 seconds to reset the camera.

    Delete

    Fisheye Cameras

    To reset a fisheye camera, you will need to undo three screws on the base of the camera to expose the mainboard.
    Once the Mainboard is exposed, press and hold the reset button for 30 seconds to reset the camera.

    After resetting the camera, your camera should come online.
    If you see the error "Config Error 18" it means your NVR is unable to intialise the camera.

    How to resolve Config Error 18

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