Cornick Help Center

    How to Reset the Password on a Recorder

    September 7th, 2020

    To reset the Password of a recorder, follow the steps below.


    Recorder Password Reset - Black GUI

    Click on the "Forgot Password Option"

    You will be presented with the option to provide your secret question answers or enter your email address.


    Set the reset type to "Email" and check that your email address has been entered correctly

    (Note: If you do not have access to the email address or have typed it in correctly please contact RhinoCo Tech Support)


    Open the DMSS application and tap on the Me icon
    (If your application looks different, ensure you are using DMSS, and it is up to date.)

    Tap on "Tool Manager"

    Tap on "Password Resetting"

    Scan the QR code that is on the recorder


    You will shortly receive an email from "support gpwd" that contains a reset code

    Enter the security code and select "next"

    Enter a new password and select "OK"

    Your recorder may now ask you if you want to sync your Password.
    Select "Yes" and wait for it to finish

    Recorder Password Reset - Blue GUI

    For a video walkthrough, please see the link below.

    https://www.youtube.com/watch?v=taObZ3r12ks

    This process will only work if you have the "Forgot password" or a padlock option on the System Login page like in the image below.

    If your recorder does not have this option, please contact Technical Support.



    Click on the "Forgot Password Option"
    You will be presented with the option to provide your secret question answers or enter your email address.
    Set the reset type to "Email" and check that your email address has been entered correctly

    (Note: If you do not have access to the email address or have typed it in correctly please contact RhinoCo Tech Support)

    Open the DMSS application and tap on the Me icon
    (If your application looks different, ensure you are using DMSS, and it is up to date.)
    Tap on "Tool Manager"
    Tap on "Password Resetting"
    Scan the QR code that is on the recorder

    You will shortly receive an email from "support gpwd" that contains a reset code
    Enter the security code and select "next"
    Enter a new password and select "OK"
    Your recorder may now ask you if you want to sync your Password.
    Select "Yes" and wait for it to finish







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